What it is
Telegram has become a full platform for business applications. The user doesn’t need to install a separate app or sign up for yet another service — they message a bot and get the service. For a company, that means a lower barrier to entry and higher conversion than a native mobile app or a website with sign-up.
We build bots, Mini Apps, and payment integrations for specific business workflows — from notifications and lead capture to fully featured services with payments collected right inside the messenger.
What’s included
Bots for business
- Leads and customer support. A customer messages the bot → the lead lands in CRM or a manager’s Telegram chat. With automatic round-robin between team members and escalation for missed messages.
- Team notifications. CRM events, server alerts, new orders — delivered where staff already are.
- Command interfaces. Operating internal services, assigning and tracking tasks, quick decisions without opening separate dashboards.
- LLM-powered assistants. The bot understands free-text requests and acts on them — searching the corporate knowledge base, parsing documents, generating reports.
Mini Apps
- Full web interfaces that open right inside Telegram in one click.
- Catalogues, carts, checkout — the customer never leaves the messenger.
- Customer portals, order and ticket status, transaction history.
- A mobile UI without the App Store / Google Play submission and review process.
Payments with inline buttons
- Telegram Stars and Telegram’s built-in payment platform.
- Integration with regional and international payment processors — Stripe, PayPal, ЮKassa, CloudPayments, Tinkoff, and others.
- Subscriptions with auto-renewal, one-off payments, multi-step flows: pick → configure → pay → confirm → deliver.
- Receipts, fiscalization, and online cash-register integration where the jurisdiction requires it.
Architecture and integrations
- Conversation state, databases, job queues.
- Webhook integrations with the client’s systems — CRM, 1C, ERP, internal APIs.
- Analytics: who uses the bot, which flows are popular, conversion at every step.
- Deployment on the client’s infrastructure or on ours. Ongoing support after launch.
When you need this
- You want to give customers a fast communication channel without a website or complex sign-up.
- Internal team workflows need to consolidate into a single interface — tickets, notifications, controls — all in one place.
- Your audience is already on Telegram, and it makes sense to meet them there rather than pull them onto a separate site.
- You need an MVP service with a fast launch — before committing to a native mobile app.
- An old bot inherited from a previous contractor stopped working after a Telegram API change or can’t keep up with growing load.
Approach
We don’t spawn separate independent bots for every task — the client gets a single point of contact that brings every scenario together. The architecture is designed so adding new features doesn’t mean rewriting from scratch.
We document every integration, extension point, and data layout. When the project ships, ownership of the code and infrastructure can be transferred to the client in full — without any lock-in to us.